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Weekly Progress Report – Full Implementation of SFA


New York State Department of Health
New York Early Intervention System (NYEIS) Electronic Mailing List

Weekly Progress Report – Full Implementation of SFA

Dear Colleague:

The Department of Health is pleased to announce that on Tuesday, October 1, 2013, Public Consulting Group will begin implementation of its full-service State Fiscal Agent duties for the Early Intervention Program (EIP). 

PCG is partnering with James McGuinness Associates (McGuinness), the interim fiscal agent, to ensure a smooth transition from interim SFA operations to PCG’s full-service SFA. 

The following is important information for providers, municipalities, and third party payers  about PCG SFA Operations beginning October 1, 2013.

• There will be no additional Medicaid paper work for providers who are currently enrolled in the Medicaid Program as billing providers.   The same ETIN will continue to be used to submit claims to the Medicaid Program.

• will continue to be used by providers and municipalities for SFA billing and claiming functions.

• users will continue to have the same log-in ID and password.

• will have existing functionality, and users will continue to have access to the same knowledge and system information.

• PCG is enhancing to improve the training section and expanded contact information.

New Customer Service Call Center  available on October 1 – 7 AM to 7 PM, Monday-Friday:   Beginning October 1,  the new PCG Customer Service Call Center  will give providers, municipalities, and payers the ability to speak to a representative who has access to information about the EI billing process, forms management, Medicaid documentation, and other items related to the Fiscal Agent process.  Any problems should be directed through the PCG Customer Service Call Center, as the help ticket function on will be shut off and no further tickets will be accepted.

Enhanced Website:  Keeping the same web address and name, PCG will enhance the website. is being reorganized to offer better accessibility to information users need to find data, input information, and complete billing.   PCG reviews user feedback, enhances processes, and addresses issues raised during the interim process.

New Training Available :  PCG is increasing the availability of training for providers and service coordinators.   PCG  training staff will be available to meet with groups to help them understand and better use the new system. The staff has created a new calendar of training webinars for municipalities, providers, and service coordinators. Participants will be able to access these webinars live or view a recording from the training section of the EIBilling site.   For more information about webinars and training opportunities, contact PCG trainers at

Please be advised that on Monday, September 30, from 3 PM to 9 PM, the website will be temporarily unavailable to users for maintenance.  Providers, municipalities, and third party payers will receive instructions on contacting the PCG EIBilling Customer Service Center for help and assistance.  As of Monday, September 30, the help ticket function will no longer be available.

The Department is also pleased to report that PCG convened the first meeting of the SFA steering committee on September 23, 2013.  The steering committee is comprised of representatives of the Early Intervention Coordinating Council, providers, insurers, municipalities, parents, the Department of financial services, and the Department of Health on September 23, 2013.  A list of the steering committee members is attached.  PCG and the Department look forward to receiving the advice working with the steering committee on ongoing SFA operations.

Please do not respond to this e-mail.

Thank You

Article ID: 124, Created On: 9/30/2013, Modified: 10/28/2015

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