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United Healthcare Overpayment/Recoupment Notification Change

As of September 23, 2022, United Healthcare will no longer print and mail overpayment/recoupment notification letters. Information will be sent electronically via the UHC Provider website. The UHC Provider website has a Document Library where providers can view overpayment letters in this secure repository within their portal. EI Providers should check the Document Library daily for UHC letters. For more information on this topic, please view the following article: 

Below is a summary of how to access the Document Library on the UHC Provider Portal. Please note that you may be receiving overpayment/recoupment notifications for claims which were voided due to Covered Lives Legislation or corrections made by the payer.
Accessing letters electronically
  • Select the ‘sign in’ option, located in the upper right-hand corner of the webpage. 
  • Sign into the portal with your One Healthcare ID and password 
  • In the menu, select Documents & Reporting
  • Then, click Document Library and select the Overpayment Documents folder
    • Use Advanced Search and search by Check ID or Claim No. to help you find what you need
  • Notifications: When new letters are available in Document Library, an email notification will be sent to the address on file, which is typically the Primary Access Administrator
    • Need to notify multiple staff members? Document Library notifications are limited to 1 email address per letter type. If multiple staff members require notification, the Primary Access Administrator can consider using a group email address. See our Paperless Delivery Options for Primary Access Administrator for more information. 
If you have any questions regarding this matter, please contact the Customer Service Center at 1-866-315-3747. 

Article ID: 468, Created On: 8/23/2022, Modified: 8/23/2022

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