New York State Department of Health
New York Early Intervention System (NYEIS) Electronic Mailing List
EI-Hub Sandbox Experience
Dear Early Intervention Colleague,
First, thank you to everyone who has and is continuing to
work with the EI-Hub Project Team to gain access to the EI-Hub Sandbox and
begin exploring the functionality of the EI-Hub. Although the roll out of the
Sandbox has been more challenging than anticipated, the Bureau and PCG believe
the Sandbox will provide system users with hands on experience that will help
to prepare for the launch of the EI-Hub and provide a head start on learning
the features of the new Early Intervention case management system. We know you
are all eager to get into the Sandbox and these delays in gaining access have
been frustrating. We want to reiterate our commitment to making this a
meaningful learning experience for you and reassure you all that there will be
ample time to explore the Sandbox before the EI-Hub launch. While no official
launch date for the EI-Hub has been announced, please be aware that the
Department and the EI-Hub Project Team will provide approximately two months
lead time before the scheduled launch date.
At the initial Sandbox kick off in August, the Project Team
made recommendations about timing for Sandbox entry and a suggested week to
week schedule for Sandbox activity in the EI-Hub Sandbox Facilitation Guide. Please
be aware that the Sandbox will remain open for several more weeks, and users
will have sufficient time to gain experience and explore the EI-Hub. As we work
together to provide users access to the Sandbox, please consider the EI-Hub
Sandbox Facilitation Guide workflows as a recommendation for timelines beginning
when your access starts, with the first several days of access for User
Role Administrators devoted to adding agency or municipal users and for
municipal users to add de-identified or fictional child information and
referrals.
We appreciate all our users who have reached out to PCG and
the Bureau for support in gaining access to the Sandbox and for the people who
have been in the Sandbox and identified bugs or issues with system
functionality. While the project team is working to resolve issues with access
and fix identified bugs within the system, we encourage users to continue to
communicate with us when you experience problems or have feedback. If you are
having problems accessing the EI-Hub Sandbox or identify bugs in the system
that prevent you from moving forward, please email the PCG Call Support Center
at HubSandbox@pcgus.com.
We are also excited to announce the opportunity for end
users to provide further feedback and suggestions based on your experience in
the EI-Hub Sandbox through our recently launched EI-Hub Sandbox Feedback Form
which is available upon logging into the Sandbox under the EI-Hub System News
area. This form is an opportunity for you to provide ongoing feedback on the
EI-Hub Sandbox experience. Your feedback may include suggestions for new
feature recommendations, letting us know if there are areas in the EI-Hub that
are difficult to navigate, and thoughts on training resources you are accessing
or providing recommendations for new training resources that you think would be
helpful. You can complete this form at your convenience and are not limited in
the number of times you can submit the form.
The Bureau and PCG will be hosting an additional User Role
Administrator Webinar in September to provide further guidance and support on
provisioning access to the Sandbox as a User Role Administrator, providing
access for additional agency or municipal users, and the assignment of their
user roles. We look forward to talking to you so please be on the lookout for
the registration information.
As always, thank you for your dedication to the Early
Intervention Program and our efforts to modernize our case management system to
better meet the needs of the families, providers, and the Early Intervention
Program.
Kindest regards,
Raymond Pierce
Director, Bureau of Early Intervention
Article ID: 470, Created On: 9/1/2022, Modified: 9/1/2022